Shipping & Returns
Shipping
Thank you for your interest in HON3YDIPS. Please find our shipping policy below:
All orders are processed within 1-3 business days (excluding weekends and holidays) and will be shipped via USPS or UPS. We ship from New York, NY.
Once your order has been shipped, you will receive a tracking number via email so you can track your package. Shipping times may vary depending on your location and chosen shipping method. Orders generally take 3-5 business days to be delivered.
We offer free standard shipping for orders over $150 within the United States. For orders under $150, standard shipping rates will apply. Expedited shipping options are also available at an additional cost.
We currently only ship within the United States. We do not ship to P.O. boxes. Please provide a valid street address for delivery. We apologize for any inconvenience this may cause.
If you placed an order containing the wrong shipping address and we were unable to catch this order in time to change it, please note HON3YDIPS is not responsible for the completed delivery of a package containing incorrect shipping details. We advise to please double check your shipping details before checkout.
We are not responsible for any lost or stolen packages. If you have any questions or concerns about your order, please feel free to contact our customer service team at info@hon3ydips.com and we will do our best to assist you.
Thank you for choosing HON3YDIPS for your online shopping needs.
Returns
General Returns:
We have a 7 day return policy, which means you have 7 days from the day you receive your item to request a return.
To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn, unused, unwashed, undamaged or unaltered, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. The return must be shipped back to us within 7 days of your return request. Return shipping charges are the responsibility of the customer.
To start a return, you can contact us at returns@hon3ydips.com.
If your return is accepted, we will issue a store credit in the form of an electronic gift card once we have received the item. This store credit can be used towards a future purchase. Please note that the store credit is for the purchase price of the product only and does not include any shipping fees that were charged for delivery. Additionally, these store credit gift cards do not expire and can be combined with a discount code for even more savings on your next purchase.
Non-returnable Items:
Please note that all swimwear, lingerie, underwear and bodysuits are Final Sale. Due to hygiene and safety reasons, we do not accept returns or exchanges on these products. We appreciate your understanding in this matter.
Sale Items & Gift Cards:
Unfortunately, we cannot accept returns on sale items or gift cards.
All sale items are final and cannot be returned or exchanged.
Damages and Issues:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please send us a photo of the damaged or incorrect item that you received @returns@hon3ydips.com
Exchanges:
Exchanges are subject to product availability. Exchanges may only be made for a different size and/or fit of the same item. Exchanges may not be made for a different color or for different items, even if they are the same price. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Us:
Should you have any questions or require further assistance regarding your return or exchange, please do not hesitate to contact us at info@hon3ydips.com. Our customer service team is available Monday through Friday, from 9 AM to 5 PM EST.
FAQ
Do you provide International delivery?
We currently only ship within the United States.
How do I return an item?
To start a return, you can contact us at returns@hon3ydips.com. If your return is accepted, we will issue a store credit in the form of an electronic gift card once we have received the item. *PLEASE NOTE: Store credit is for the purchase price of the product only and does not include any shipping fees that were charged for delivery.
What is your returns policy?
We have a 7 day return policy, which means you have 7 days from the day you receive your item to request a return. Please read our return policy to see which items are eligible for return.
How do I track my order?
To track your order, use the tracking number provided in the shipment confirmation email.
How can I get in touch with customer service?
Our customer service team is here to help! You can reach us via email or our website's live chat feature. Email: info@hon3ydips.com
Live chat: Business hours Mon- Fri 9am- 5pm est
How do I care for my swimwear to ensure it lasts?
To keep your swimwear looking its best, we recommend rinsing it in cold water immediately after use and laying it flat to dry away from direct sunlight. Avoid dry cleaning, ironing, or bleaching your swimwear.
What shipping service do you use?
We offer shipping via USPS and UPS.
How long will it take to receive my order?
We understand that you're excited to receive your new HON3YDIPS items! Our team works diligently to process and ship your order as quickly as possible. Shipping times may vary depending on your location and the shipping method selected. Typically, you can expect to receive your order within 3-5 business days.
*Please note that during busy periods or holidays, there may be slight delays.